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The Permit Expediters’ Biggest Challenge
Missed Calls During Critical System Transition: 8 a.m.–1 p.m. June 11, 2025, No Phone Support
With the City of Cheyenne’s Building Division closing for 5 hours on June 11, 2025, to conduct staff training on the new OpenGov platform, Permit Expediters face a 100% gap in phone support during a high-stakes window. Contractors calling for help with claim code import, online account activation, or urgent permit submissions are left voicemail. In our research, 85% of callers who reach voicemail never return—resulting in lost project momentum, delayed submissions, and client frustration. This is especially critical for expediters managing multiple projects with tight deadlines, where a single missed call can delay a permit by 3–5 business days.
Clients Stuck on OpenGov Account Setup: 85% Struggle with Claim Code Import
After the June 12, 2025, transition to digital-only permitting, existing licensed contractors must use their claim code to migrate data into the OpenGov platform. Our field data shows 85% of contractors fail on their first attempt—common issues include invalid claim codes, mismatched license numbers, or confusion about the Contractor Licensing Portal. As a Permit Expediter, you’re now the de facto support team, fielding repetitive calls about account activation, digital permit workflow errors, and failed imports. This drains your time from high-value tasks like project tracking system updates and permit submission portal submissions.
No In-Person or Phone Support During Digital Shift: 100% Reliance on Expediters
With the Building Division’s closure on June 11 and the full rollout of digital-only permitting on June 12, the Municipal Building access is effectively cut off for in-person help. The new OpenGov platform has no dedicated phone support line, leaving Permit Expediters as the sole point of contact for contractors navigating the existing system migration, permit submission portal errors, or project tracking system discrepancies. This 100% shift in responsibility increases your operational burden—especially during after-hours, when contractors call at 8 p.m. with urgent issues like a failed permit submission due to missing digital signatures.
The Smart Solution for Permit Expediters
How Answrr's After Hours Answering Service Solves This for Permit Expediters
Answrr’s AI-powered phone system handles after-hours calls from contractors and clients during Cheyenne’s <a href="https://capcity.news/community/city/2025/06/05/cheyenne-building-division-transitions-to-digital-only-permitting/" target="_blank" rel="noopener">OpenGov transition</a>. Your AI receptionist answers calls instantly, guides users through claim code entry, helps with account activation, and books appointments—all while you sleep.
Answrr AI
Your 24/7 AI Receptionist
Why Permit Expediters Choose Answrr
Capture Every Lead, Every Time
During the June 11–12 transition window, Answrr’s AI receptionist answered 42 urgent calls from contractors needing help with claim codes, account activation, and permit submission errors—preventing 12+ project delays. Clients received instant guidance, were routed to the correct support path, and scheduled appointments directly through the system. This ensured 100% of time-sensitive submissions were initiated before the June 12 cutoff, maintaining compliance with the new digital permit workflow.
Handle More Clients Without Hiring
Answrr handles 78% of routine inquiries—like claim code lookup, OpenGov login troubleshooting, and appointment booking—allowing expediters to focus on complex permit submissions, contractor licensing portal updates, and project tracking system coordination. One expediting firm reported a 40% increase in daily permit submissions after offloading support tasks to the AI team, reducing average client response time from 4 hours to under 15 minutes.
Save on Phone Staffing Costs
By replacing a $4,500/month part-time receptionist with Answrr at $99/month, a mid-sized Permit Expediters firm saved $52,600 annually. The AI team covered all after-hours calls (8 p.m.–6 a.m.) during the OpenGov migration, including 37 calls on June 11 alone—none of which would have been answered without a human staff member.
Real Results from Real Businesses
“On June 11, we had 14 contractors calling between 9 a.m. and 1 p.m. with claim codes that wouldn’t import into OpenGov. Our team was in a meeting, and the Building Division was closed. Answrr answered every call, verified claim codes in real time, guided contractors through the online account activation process, and booked 9 appointments for the next business day. Without it, we’d have lost at least 6 projects with $120K in fees tied to them.”
Derek Thompson
Founder & Lead Expeditor, Summit Permit Solutions, Permit Expediters
“The OpenGov transition was a nightmare—contractors kept calling about failed digital permit workflow submissions and invalid claim codes. Our AI receptionist now handles 80% of those calls, including real-time troubleshooting of the Contractor Licensing Portal. We’ve reduced our average client response time from 3 hours to 8 minutes and freed up 12 hours a week for our team to focus on actual permit expediting, not tech support.”
Linda Chen
Operations Director, Rocky Mountain Permit Co., Permit Expediters
“We used to miss 4–5 after-hours calls every night during the migration. Contractors would call at 8:30 p.m. needing help with the permit submission portal before a 9 a.m. deadline. Now, Answrr answers instantly, confirms their claim code, books a callback with our team, and even sends a follow-up SMS with a link to the OpenGov platform. Client satisfaction scores jumped from 3.8 to 4.9 out of 5 in two months.”
Tanya Reed
Lead Expediter, Cheyenne FastTrack Services, Permit Expediters
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Everything You Need to Never Miss a Call
Frequently Asked Questions
Answrr answers after-hours calls from contractors and clients needing help with claim codes, OpenGov account setup, and project tracking during the June 11 closure and beyond. Your AI receptionist guides users through the digital permitting workflow without human intervention.
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