Security

Data Encryption

Encryption in Transit

• All connections use TLS 1.3 with strong cipher suites
• HSTS (HTTP Strict Transport Security) enforced
• Certificate pinning for mobile applications
• Perfect Forward Secrecy (PFS) enabled

Encryption at Rest

• AES-256 encryption for all stored data
• Database encryption with customer-isolated keys
• Call recordings encrypted with unique per-recording keys
• Secure key management using hardware security modules (HSMs)

Infrastructure Security

Cloud Security

• Hosted on SOC 2 Type II certified cloud infrastructure
• Multi-region deployment for redundancy and disaster recovery
• Network isolation with private subnets and VPCs
• DDoS protection and Web Application Firewall (WAF)
• Regular vulnerability scanning and penetration testing

Access Controls

• Role-based access control (RBAC) for all systems
• Multi-factor authentication required for all employees
• Principle of least privilege enforced
• Just-in-time access for production systems
• Comprehensive audit logging of all access

Monitoring & Detection

• 24/7 security monitoring and alerting
• Intrusion detection systems (IDS)
• Security Information and Event Management (SIEM)
• Automated threat detection and response
• Regular security assessments and audits

Application Security

Secure Development

• Secure Software Development Lifecycle (SSDLC)
• Code reviews required for all changes
• Static Application Security Testing (SAST)
• Dynamic Application Security Testing (DAST)
• Dependency scanning for known vulnerabilities
• Regular third-party security audits

Authentication & Authorization

• Secure password hashing with bcrypt
• Two-factor authentication (2FA) available
• Session management with secure tokens
• API authentication via secure tokens
• OAuth 2.0 for third-party integrations

AI & Voice Security

Voice Data Protection

• Real-time voice processing with no persistent storage of raw audio streams
• Call recordings stored encrypted with access controls
• Transcripts processed securely with data minimization
• Voice data isolated per customer account

AI Model Security

• AI models run in isolated, secure environments
• Customer data not used to train shared models
• Prompt injection protection measures
• Regular AI security assessments

Compliance & Certifications

Telecommunications Compliance

• TCPA (Telephone Consumer Protection Act) compliant features
• CRTC regulations compliance for Canadian operations
• Call recording consent management tools
• Do Not Call list integration capabilities

Organizational Security

Employee Security

• Background checks for all employees
• Security awareness training program
• Confidentiality agreements
• Clean desk and clear screen policies
• Secure remote work policies

Vendor Management

• Security assessments for all vendors
• Data processing agreements in place
• Regular vendor security reviews
• Vendor access monitoring and controls

Incident Response

Our Commitment

• Documented incident response procedures
• 24/7 security incident response team
• Regular incident response drills
• Breach notification within 72 hours as required by law
• Post-incident analysis and remediation

Business Continuity

• Disaster recovery plans tested annually
• Multi-region data replication
• Automated failover capabilities
• Regular backup testing and verification

Your Security Controls

We provide you with tools to enhance your account security:

• Two-Factor Authentication: Add an extra layer of security to your account
• API Key Management: Generate, rotate, and revoke API keys
• Session Management: View and terminate active sessions
• Audit Logs: Track account activity and changes
• Data Export: Export your data at any time
• Data Deletion: Request complete data deletion