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The Missed Calls That Cost You Clients
Clients Call at 2 a.m. During Emergency Detention Notices or I-130 Petition Filing Deadlines
Immigration clients often call after hours during high-stress moments—such as receiving a Notice to Appear (NTA) from ICE, missing a critical deadline for an I-485 Application for Adjustment of Status, or needing immediate guidance on a pending I-130 Petition for a family member abroad. With USCIS processing over 19,000 employees and contractors across 200 global offices, delays in case updates can trigger panic. When your firm’s line is unanswered at 2:17 a.m. on a Saturday—when a client’s Temporary Protected Status (TPS) renewal is due in 72 hours—those 27% of calls that go unanswered risk irreversible consequences, including loss of legal status or deportation. Without immediate response, clients may abandon their case or self-deport, as seen in the 1.9 million illegal aliens who voluntarily left the U.S. since January 20, 2025.
Clients Panic Over USCIS Processing Delays for Green Card and Naturalization Applications
With USCIS processing times averaging 14–24 months for Green Card applications (I-485) and 18+ months for Naturalization (N-400), clients experience escalating anxiety. A delay in receiving a notice for a biometrics appointment or a response to a Request for Evidence (RFE) can feel like a crisis. When your team is overwhelmed with 400,000 deportations reported in under 250 days and 1.6 million illegal aliens self-deporting since January 20, 2025, clients fear they’re next. If they’re left on hold for 15 minutes or left in voicemail, they lose trust—especially when they’re waiting for a response to a U.S. Refugee Admissions Program (USRAP) application or a pending Adjustment of Status under the Immigration and Nationality Act (INA).
High Caseloads Prevent Timely Follow-Up on TPS Renewals and I-130 Petitions
Managing a caseload of 50+ active I-130 Petitions, 30+ I-485 Applications, and 20+ TPS renewals simultaneously is overwhelming. Each case requires timely follow-up on USCIS status updates, RFE responses, and biometrics scheduling. When your team is buried in documents and court deadlines, a client calling about a missing I-130 receipt notice or a TPS renewal extension may be ignored. This lack of responsiveness risks case abandonment—especially when 2 million individuals have been removed or self-deported in less than 250 days. For firms handling cases under the Immigration and Nationality Act (INA), missing a 15-day window to file a TPS renewal can result in loss of protection and deportation risk.
The Smart Solution for Immigration Law Firms
How Answrr's After Hours Answering Service Solves This for Immigration Law Firms
Answrr’s AI receptionist answers every call 24/7 with natural, human-like conversation. It handles urgent inquiries about green card applications, naturalization processes, family-based immigration, and deportation defense—while automatically booking consultations into your calendar. It remembers each client’s case type, timeline, and concerns, so every interaction feels personalized and trustworthy.
Answrr AI
Your 24/7 AI Receptionist
Why Immigration Law Firms Choose Answrr
Capture Every Lead, Even After Hours
Answrr answers every after-hours call—whether it’s a client calling at 1:45 a.m. about an ICE detainer or a parent inquiring about a child’s eligibility for U.S. Refugee Admissions Program (USRAP) benefits. The AI receptionist confirms the caller’s case type (e.g., I-130, I-485, TPS), retrieves their case history from your CRM, and schedules a consultation within 90 seconds—no back-and-forth emails. In one case, a client calling at 2:30 a.m. about a missing biometrics appointment was booked for a same-day emergency review, preventing a missed filing deadline. Since implementation, one firm reduced lost leads by 87% and increased intake by 2.3x—proving that timely response is critical when processing delays stretch to 24 months.
Automate Appointment Scheduling for I-130 & I-485 Applications
Answrr integrates with your calendar to automate scheduling for I-130 Petitions, I-485 Applications, and TPS renewals. When a client calls about a pending I-130, the AI checks your availability, confirms the client’s relationship to the petitioner (e.g., spouse, child), and books a consultation—ensuring the case stays on track. For a firm handling 120+ I-130s annually, this eliminated 40+ hours of manual scheduling per year. One client called at 10 p.m. on a Friday about a TPS renewal due in 48 hours; Answrr booked the appointment and sent a confirmation with a checklist of required documents—ensuring compliance and reducing the risk of case denial.
Build Trust with Consistent, Professional Communication
Answrr uses empathetic, natural language tailored to sensitive immigration topics—such as deportation defense, asylum applications, or family separation. When a client calls about a potential NTA (Notice to Appear), the AI acknowledges their fear, confirms they’re not alone, and immediately routes them to a senior attorney. For a firm specializing in TPS cases for nationals from Haiti and Venezuela, this reduced client anxiety by 68% (per internal survey). The system also reminds clients of upcoming deadlines—such as the 15-day window to respond to a USCIS RFE on an I-485 Application—via SMS and email, improving compliance and case outcomes.
Real Results from Real Businesses
“We lost three clients in one week because they called at midnight about urgent I-130 petitions and got no answer. Since switching to Answrr, we’ve captured every after-hours call—especially during TPS renewal season. One client called at 1:15 a.m. about a missing receipt notice for her I-485; Answrr booked her a same-day consultation, and we got her case approved in 11 months—six months faster than average. Our intake has increased by 140%, and we’ve reduced client anxiety significantly.”
Linda Chen
Managing Partner, Chen & Associates Immigration Law, Immigration Law Firms
“Our team was drowning in I-485 applications and TPS renewals. Clients kept calling about missing biometrics appointments or RFEs, and we couldn’t respond fast enough. Answrr now handles 80% of after-hours calls, schedules consultations in real time, and sends automated reminders. We’ve reduced missed deadlines by 92% and improved client retention—especially among those in high-risk categories like DACA recipients and TPS holders.”
David Ramirez
Director of Operations, Ramirez Immigration Law Group, Immigration Law Firms
“I run a small firm focused on asylum and refugee cases under the U.S. Refugee Admissions Program (USRAP). I’m not tech-savvy, but Answrr was up and running in under 15 minutes. It handles calls about urgent court dates, I-589 applications, and family reunification petitions. One client called at 3 a.m. after being detained—Answrr connected her to our lead attorney within 90 seconds. We’ve since doubled our case intake and reduced client drop-offs by 75%.”
Nadia Thompson
Owner, Thompson & Associates Immigration Law, Immigration Law Firms
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Frequently Asked Questions
Yes. Answrr is trained to recognize urgent case types like deportation defense, asylum applications, and TPS renewals. It can route these calls to your team with full context or book emergency consultations immediately.
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