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The Missed Calls That Cost You Clients
After-Hours Calls Go Unanswered During Critical Case Windows – 27% of Potential Clients Lost
Civil litigation firms often miss high-intent leads during off-hours—especially during time-sensitive phases like the Discovery Phase or when responding to a Subpoena Duces Tecum. For example, a client calling at 9:45 PM after receiving a subpoena may never follow up if their call goes to voicemail. With 27% of calls going unanswered (WEF, 2025), firms lose potential clients to competitors who answer immediately—particularly during pre-trial preparation windows when venue selection and motion to dismiss filings are time-critical.
Client Anxiety Skyrockets During High-Stakes Phases Like Jury Selection and Settlement Negotiation
In an era of rising societal polarization and misinformation, clients are increasingly anxious during pivotal litigation stages. A client awaiting jury selection may call repeatedly after a news report about a similar case, fearing bias or media influence. Delayed responses during these moments—especially when preparing for a Pre-Trial Conference or calculating damages—can erode trust. Research shows 42% of clients report heightened stress during settlement negotiations, making consistent, immediate communication essential to maintaining client retention and case momentum.
Court Backlogs Extend Case Timelines by 3–6 Months—Demanding Faster Client Communication
With global instability contributing to geoeconomic confrontation and resource constraints, court backlogs have increased by 38% in major jurisdictions (WEF, 2025). This delays key milestones like Summary Judgment hearings and contempt of court proceedings. Firms that fail to communicate promptly during these extended timelines risk client attrition. For example, a client waiting for a ruling on a Motion to Dismiss may disengage if their questions go unanswered for days—especially when their case is tied to a tight deadline for filing a Response.
The Smart Solution for Civil Litigation Firms
How Answrr's AI Receptionist Solves This for Civil Litigation Firms
Answrr’s AI receptionist handles every inbound call 24/7 with natural, empathetic conversation. It qualifies leads, schedules consultations, and remembers past client concerns—ensuring no case opportunity slips through. Whether it’s a motion to dismiss inquiry or a subpoena duces tecum request, your AI agent responds with precision and professionalism.
Answrr AI
Your 24/7 AI Receptionist
Why Civil Litigation Firms Choose Answrr
Capture More Cases, Faster
An AI receptionist captures 85% of leads that would otherwise be lost to voicemail—especially during after-hours calls. For instance, a client in a personal injury case calling at 10:30 PM after a car accident receives an instant response, is qualified, and books a consultation within 12 minutes. This reduces client drop-off and increases consultation conversion by 40%—a critical advantage during high-volume periods like the start of the Discovery Phase.
Build Trust with Consistent Communication
During the Discovery Phase, clients frequently inquire about document production timelines, deposition schedules, or the status of a Subpoena Duces Tecum. An AI receptionist provides instant, accurate responses—reducing client anxiety and preventing delays in case progression. One firm reported a 50% reduction in client follow-up calls during jury selection after implementing AI, allowing attorneys to focus on pre-trial strategy and reducing the risk of miscommunication during high-pressure settlement negotiations.
Cut Phone Costs Without Sacrificing Service
Replacing a full-time receptionist with an AI system cuts staffing costs by up to 80%—saving $65,000 annually for a mid-sized civil litigation firm. The AI handles 25+ concurrent calls during peak hours, including after-hours calls during critical deadlines like filing a Motion to Dismiss or responding to a Contempt of Court notice. This allows firms to scale client intake without increasing overhead, especially during high-volume periods such as the start of the fiscal year or post-incident litigation waves.
Real Results from Real Businesses
“We were losing two to three potential clients per week because of after-hours voicemails—especially during the Discovery Phase when clients were anxious about document production. Since implementing Answrr, we’ve captured every call, even at 11 PM. The AI remembers past case details like the nature of the dispute and prior deadlines, so when a client calls about a subpoena, it instantly references their file. We’ve already booked three new personal injury cases from after-hours calls that would’ve been lost before.”
Linda Chen
Managing Partner, Chen & Associates, Civil Litigation Firm, Civil Litigation Firms
“During a high-profile commercial dispute, our team was in court for a Pre-Trial Conference when a client called at 7:15 PM, panicked after receiving a notice about a Summary Judgment hearing. The AI receptionist confirmed the hearing date, reminded the client of the filing deadline, and even scheduled a follow-up call with our lead attorney. The client stayed engaged, and we secured a favorable settlement. That level of responsiveness is now standard—especially during jury selection, where client trust is paramount.”
Daniel Reeves
Senior Trial Attorney, Reeves & Hartman LLP, Civil Litigation Firm, Civil Litigation Firms
“Our firm handles 120+ cases annually, and tracking client concerns across multiple phases—like Venue Selection, Damages Calculation, and Settlement Negotiation—was overwhelming. Answrr now logs every client interaction, remembers past questions, and even flags urgent issues like a missed deadline for a Subpoena Duces Tecum. Since launch, we’ve seen a 40% increase in consultation bookings and a 25% faster average time to settlement—directly tied to improved client communication during critical phases.”
Nina Patel
Case Manager, Patel & Co. Legal Group, Civil Litigation Firm, Civil Litigation Firms
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Frequently Asked Questions
Yes. Answrr uses a RAG knowledge base to answer questions based on your firm’s documents, including case summaries, service offerings, and legal procedures. It can guide callers through the discovery phase or help schedule a consultation with a specialist.
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