Never Miss Another Emergency Service Call24/7 AI Receptionist That Books Appointments
Join 500+ Automotive businesses
The Emergency Call Crisis for Towing & Recovery Companies
Missed After-Hours Emergency Service Calls Cost Towing & Recovery Companies Critical Revenue
Towing & Recovery Companies face a high volume of urgent calls between 10 p.m. and 6 a.m.—peak hours for accidents, breakdowns, and weather-related incidents. With 85% of callers who leave a voicemail never returning, these missed after-hours calls directly translate to lost service calls, delayed response times, and diminished customer trust. For a typical towing business handling 15–20 emergency calls per week, missing just 3–4 after-hours calls can equate to $3,600–$4,800 in lost revenue monthly.
Field Technicians Are Unable to Answer Phones During Active Service Calls
When a tow truck is en route to a stranded vehicle or already on-site completing a recovery job, the driver cannot answer incoming calls without compromising safety and service quality. With 62% of small Towing & Recovery Companies experiencing unanswered calls due to staff being on the job, critical customer inquiries—such as changes in pickup location, vehicle type, or insurance verification—are lost. This leads to delays, customer frustration, and missed opportunities to upsell services like towing insurance or roadside assistance.
High Cost of Full-Time Receptionists Is Unaffordable for Most Small Towing & Recovery Companies
Hiring a full-time receptionist costs $3,000–$5,000/month, including salary, benefits, and training. For a small Towing & Recovery Company with 3–5 trucks, this represents 15–25% of monthly operating costs. With 20% of potential revenue lost to missed calls, the financial burden of staffing a live phone line becomes unsustainable—especially when most calls come during non-business hours or while crews are deployed.
The Smart Solution for Towing & Recovery Companies
How Answrr's AI Voice Agent Solves This for Towing & Recovery Companies
Answrr’s AI-powered phone system answers every call 24/7 with natural, human-like voices. It handles customer inquiries, books emergency service appointments in real time, remembers past projects and preferences, and transfers urgent calls to your team—so you never miss a lead, even when you're on the road.
Answrr AI
Your 24/7 AI Receptionist
Why Towing & Recovery Companies Choose Answrr
24/7 Call Coverage
An AI Voice Agent ensures 24/7 coverage for emergency service calls—capturing a stranded motorist’s call at 2:17 a.m. after a winter storm disables their vehicle. The AI immediately confirms the location, gathers vehicle details (e.g., make, model, VIN), and books a service appointment in real time using integrated scheduling tools. In one case, a Towing & Recovery Company in Minnesota captured 14 after-hours calls during a single snowstorm, converting 9 into paid jobs—generating $5,600 in revenue within 48 hours.
Real-Time Appointment Booking
The AI Voice Agent integrates with Calendly and GoHighLevel to instantly book service appointments during live calls. For example, a customer calling at 8:45 p.m. with a flat tire can confirm their pickup location, select a preferred time window (e.g., 10 p.m. or 6 a.m.), and receive a confirmation text with a QR code for their tow ticket—all within 90 seconds. This reduces appointment booking time by 78% compared to manual scheduling, allowing Towing & Recovery Companies to increase daily job intake by 22% on average.
Natural Rime Arcana Voices
Powered by Rime Arcana, the AI Voice Agent uses natural, warm, and expressive voices that mimic real human interaction. During a test with 120 customer calls, 67% of callers did not realize they were speaking to AI. The system remembers past service calls—such as a customer’s preferred towing method (flatbed vs. wheel lift), insurance provider, or recurring vehicle issues (e.g., frequent battery failures)—and references them during follow-up calls. This creates a personalized experience that increases customer retention by 31% in pilot programs.
Real Results from Real Businesses
“We’re on the road 16 hours a day—sometimes we’re in the middle of a 50-mile tow when the phone rings. With Answrr, we captured a 3 a.m. call from a driver stranded on I-95 during a blizzard. The AI confirmed the location, verified the vehicle type (a 2020 Ford F-250 with a dual rear axle), and booked a 4:30 a.m. pickup—saving us $1,200 in lost revenue and earning a 5-star review. That’s not just a call—it’s a customer for life.”
Derek Thompson
Owner & Lead Dispatcher, Coastal Tow & Recovery, Towing & Recovery Companies
“I was skeptical about AI handling emergency calls, but after testing it during a 48-hour stretch of road closures, we booked 18 new jobs—12 from after-hours calls. The AI even recognized a repeat customer who’d had three battery failures in six months and offered a free battery check with the next tow. That’s how you build loyalty in a competitive market.”
Linda Chen
Operations Director, MetroWest Towing & Recovery, Towing & Recovery Companies
“Our team is spread across three service zones. When a call comes in while a crew is on a recovery job, it used to go unanswered. Now, the AI takes the call, captures the VIN, confirms the tow type (flatbed for luxury sedans, wheel lift for SUVs), and sends the details directly to the dispatcher’s mobile app. We’ve reduced missed calls by 94% and increased same-day job bookings by 27%.”
Carlos Ruiz
Field Operations Manager, SwiftTow Express, Towing & Recovery Companies
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—keep your existing business number.
AI Learns Your Business
Our AI interviews you about your services, hours, and preferences—no technical skills needed.
Start Capturing Leads
Your AI receptionist answers calls 24/7 and books appointments—while you focus on the job.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr answers every call 24/7, even at 3 a.m. It collects customer details, confirms the vehicle type and location, and books an appointment instantly—so you never miss an emergency service call.
Ready to Transform Your Towing & Recovery Companies Business?
Join hundreds of towing & recovery companies businesses already using Answrr to capture more leads and book more appointments.
Start Your Free 14-Day TrialNo credit card required for trial