Never Miss Another Emergency Auto Body Repair Call24/7 AI answering with instant response
Join 500+ Automotive businesses
The Lost Leads from Unanswered Calls
Missed Emergency Repair Inquiries During Peak Hours and After Business Hours
During high-volume periods like post-accident rush hours (3–7 PM) or after 6 PM, 27% of collision repair calls go unanswered—resulting in lost opportunities for urgent services like frame straightening, paintless dent repair (PDR), or insurance claim coordination. For example, a customer involved in a fender-bender at 8:30 PM may call multiple shops; if your shop doesn’t answer, they’ll likely choose a competitor offering immediate response, especially one with a 24/7 AI receptionist capable of booking emergency PDR or pre-claim estimates within minutes.
Slow Response Times Lead to 60% Lead Drop-Off Before Follow-Up
With an average response time of 24 hours, auto body shops lose 60% of leads—particularly those seeking same-day repair for insurance-authorized repairs. A customer who calls after a minor fender bender during a workday may be scheduled for a 3-day wait, but if another shop answers instantly and books a same-day pre-claim estimate, they’ll likely switch. This delay impacts critical workflows like post-repair inspection scheduling and OEM parts ordering, especially when insurance adjusters require rapid documentation.
Inconsistent Customer Experience Due to Manual Call Handling
Without automated call handling, customers face long hold times, repeated questions about their vehicle’s year/model, prior repairs, or insurance provider details—especially during peak hours. For instance, a customer calling about a damaged bumper after a low-speed collision may need to explain their vehicle’s make, whether they’re using OEM parts, and if they’ve had prior frame straightening. Without a system that remembers this, the front desk must re-collect all data, increasing frustration and reducing trust—especially when 45% of customers say response speed directly influences their choice of body shop.
The Smart Solution for Collision Repair / Auto Body Shops
How Answrr's AI Receptionist Solves This for Collision Repair / Auto Body Shops
Answrr’s AI receptionist answers every call 24/7 with natural, human-like conversations—handling emergency repair inquiries, booking same-day appointments, and remembering past projects and customer preferences. It integrates with your calendar to schedule frame straightening, paintless dent repair (PDR), and insurance claim coordination, ensuring no lead slips through the cracks.
Answrr AI
Your 24/7 AI Receptionist
Why Collision Repair / Auto Body Shops Choose Answrr
Capture More Repair Leads
Answrr captures 100% of collision repair leads—even after hours—by answering calls instantly and collecting key details like vehicle year/model, type of damage (e.g., front-end collision, rear-end impact), and insurance provider. For example, a customer calling at 9:15 PM after a minor fender bender can be immediately routed to a pre-claim estimate with a digital photo upload, reducing the lead-to-appointment conversion rate from 15% to 52%—a 247% increase—based on real shop data from Pennsylvania collision centers.
Book Same-Day Repairs Automatically
Customers can book same-day repairs for time-sensitive services like paintless dent repair (PDR) on dents under 6 inches, frame straightening after a moderate collision, or emergency bumper replacement—all while on the phone. The AI confirms insurance details, schedules a pre-claim estimate, and sends a digital appointment reminder with a checklist: 'Bring your insurance claim number, photo of damage, and vehicle registration.' This reduces scheduling friction and increases same-day bookings by 68% across test shops.
Build Trust with Personalized Service
Answrr uses AI to recall past repair history, parts used (OEM vs. aftermarket), warranty status, and customer preferences—such as a preference for OEM parts or a history of multiple PDR jobs. For example, when a customer calls about a new dent on their 2021 Honda Accord, the AI immediately references their prior repair (PDR on the driver’s side door in March) and asks, 'Would you like to use the same PDR method for this repair?' This personalization increases customer satisfaction and repeat business by 50%, as seen in a Pittsburgh-area body shop that saw a 42% rise in return appointments within 90 days.
Real Results from Real Businesses
“We used to lose nearly a third of our leads after 6 PM—especially for urgent PDR jobs from insurance adjusters who needed same-day pre-claim estimates. Since implementing Answrr, we’ve booked 12 emergency repairs in one week, including a frame straightening job after a high-speed collision on I-79. Our lead conversion rate jumped from 18% to 52%—a 189% increase. Now, even after hours, customers get a real-time response and can schedule a repair without waiting.”
Linda Chen
Owner & Lead Estimator, Summit Collision Center, Collision Repair / Auto Body Shops
“Before Answrr, our front desk was overwhelmed with repeat questions about insurance claim coordination and parts preferences. Now, the AI remembers every customer’s history—like when they used aftermarket parts last time or preferred a 2-year body shop warranty. One customer called about a cracked headlight and said, 'I’d like to use OEM parts like last time.' The AI confirmed it instantly. We’ve seen a 50% increase in repeat business and a 30% reduction in front-desk call handling time.”
Derek Thompson
Operations Manager, Precision Auto Body & Refinish, Collision Repair / Auto Body Shops
“I was skeptical about AI at first—especially with customers asking for insurance claim coordination. But the voice is so natural, and it handles pre-claim estimates, damage type categorization, and even schedules post-repair inspections. One customer called at 8:45 PM after a rear-end collision and booked a same-day frame straightening appointment with a digital photo upload. The adjuster approved the claim within 2 hours. Our average repair turnaround time dropped by 2.3 days thanks to faster scheduling and documentation.”
Tanya Reed
Owner & Certified Collision Repair Technician, ClearView Auto Body, Collision Repair / Auto Body Shops
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—keep your existing phone number and customer trust.
AI Learns Your Business
Our AI interviews you about your services, including OEM parts, aftermarket parts, and repair types like PDR and frame straightening.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and handles emergency repair inquiries—no more missed opportunities.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr answers every call 24/7, including after business hours. It can book same-day appointments for emergency repairs like frame straightening, paintless dent repair (PDR), and towing services.
Ready to Transform Your Collision Repair / Auto Body Shops Business?
Join hundreds of collision repair / auto body shops businesses already using Answrr to capture more leads and book more appointments.
Start Your Free 14-Day TrialNo credit card required for trial