Never Miss Another Repair Shop Call — Even After Hours24/7 AI Receptionist That Books Appointments
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The Missed Calls That Cost You Customers
27% of After-Hours Calls Go Unanswered — Losing Valuable Leads During Peak Hail and Accident Seasons
During high-impact weather events like hailstorms or major accidents, collision repair shops see a 300% spike in inbound calls. With 27% of calls going unanswered after hours — especially between 8 PM and 6 AM — shops miss critical opportunities to capture claims with high Total Loss Frequency (20–22%). For example, a customer involved in a rear-end collision with a totaled vehicle (total loss) may immediately contact a shop to start the DRP process. If the call isn’t answered, they’ll likely turn to a competitor with a 24/7 answering system — even if that shop isn’t the closest or most qualified for ADAS recalibration or OEM parts sourcing.
Delayed Updates Undermine Trust — 55% of Customers Demand Daily Status Texts During TCOR Processing
After a claim is approved, the TCOR (Total Cost of Repair) process begins — involving OEM parts ordering, waterborne paint mixing, and ADAS calibration. During this 5–10 day window, 55% of customers expect daily text updates. However, with technicians focused on calibrating forward-facing cameras or coordinating with insurance adjusters, staff are unable to provide timely updates. This lack of communication leads to customer anxiety, negative reviews, and even diminished value claims. One shop reported a 12% drop in CSI scores when repair updates were delayed beyond 48 hours.
Staff Overwhelmed by Insurance Paperwork — 40% of Calls Are Claim Status Inquiries During ADAS Calibration
Technicians are frequently pulled from critical tasks like ADAS calibration or catalytic converter theft repair to answer calls about claim status, deductible amounts ($650 average), or DRP eligibility. A typical shop handles 15–20 DRP claims per week, each requiring verification of insurance approvals, parts sourcing, and alignment with OEM specifications. With 40% of customers now submitting photos via mobile app for estimates, the influx of digital inquiries adds pressure. One shop reported that 35% of staff time was spent on non-repair tasks, directly impacting vehicle retention and repair throughput.
The Smart Solution for Collision Repair / Auto Body Shops
How Answrr's AI Phone Agent Solves This for Collision Repair / Auto Body Shops
Answrr’s AI phone agent handles every call 24/7 — whether it’s a hail damage repair inquiry, a DRP claim update, or a same-day estimate request. It understands vehicle-specific concerns, books appointments in real time with your calendar, and remembers past repairs, insurance details, and customer preferences. No more missed calls, no more voicemail ghosts — just a professional, human-like experience that builds trust and keeps customers coming back.
Answrr AI
Your 24/7 AI Receptionist
Why Collision Repair / Auto Body Shops Choose Answrr
Capture More Leads After Hours
Our AI phone agent captures 92% of after-hours calls — including those from customers reporting hail damage to luxury vehicles like BMWs and Teslas requiring OEM parts and ADAS recalibration. In one case, a customer called at 1:17 AM after a nighttime accident involving a totaled Ford F-150. The AI answered, collected photos via SMS, verified insurance DRP status, and booked a same-day appointment — resulting in a $9,200 repair contract. This translated to a 41% increase in after-hours conversions within 3 months.
Instant Appointment Booking
Customers can schedule repairs during the call — including same-day estimates for hail damage or post-theft repairs (e.g., catalytic converter theft). The AI syncs with your shop’s calendar in real time, preventing double bookings. One shop using the system reduced scheduling errors by 89% and cut average appointment wait time from 4.2 days to 1.1 days. The AI also prompts customers about vehicle retention, asking, 'Would you like us to help preserve your car’s resale value with a diminished value claim?' — increasing claim value by an average of $1,800 per case.
Trusted by Repair Shops with DRP Partnerships
The AI seamlessly handles DRP calls — verifying insurance approvals in under 15 seconds, routing claims to the correct technician (e.g., ADAS specialist or waterborne paint expert), and confirming OEM parts availability. It even checks for delayed parts or backorders in real time. One shop with a DRP partnership with Geico reported a 94% reduction in claim processing delays and a 22% increase in DRP claim volume within 6 months of implementation.
Real Results from Real Businesses
“We used to lose nearly 30% of after-hours calls during hail season — especially from customers with luxury vehicles needing OEM parts and ADAS recalibration. Now, our AI answers every call, collects photos, verifies DRP status, and books same-day appointments. In one case, a Tesla Model 3 with a damaged front sensor was repaired in 4 days — including calibration — because the AI secured insurance approval instantly. We’ve increased our after-hours conversion rate by 58% and now retain 91% of DRP clients.”
Linda Chen
Owner & Certified Collision Repair Technician, Collision Repair / Auto Body Shops
“Our shop handles over 200 claims a month, and 40% of customers submit photos via mobile app. Before AI, we’d lose 22% of those leads because staff couldn’t respond in time. Now, the AI collects the photo, checks for total loss risk, and schedules an estimate — all within 90 seconds. One customer with a totaled 2022 Mercedes-Benz was guided through a diminished value claim, which added $3,200 to the settlement. We’ve cut lead response time from 4 hours to under 2 minutes.”
Derek Thompson
Service Advisor & Claims Coordinator, Collision Repair / Auto Body Shops
“As a lead technician, I used to spend 3 hours a day answering calls about part availability, deductible amounts, and repair timelines. Now, the AI handles all of that — even reminding customers about upcoming ADAS calibration appointments. It remembers past repairs and asks, 'Would you like us to check if your 2021 Camry qualifies for a catalytic converter theft reimbursement?' That simple question helped us recover $1,400 in claims last quarter. Our vehicle retention rate has improved by 27% since switching to AI.”
Carlos Ruiz
Lead Technician & ADAS Calibration Specialist, Collision Repair / Auto Body Shops
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds — keep your existing number and brand.
AI Learns Your Business
Our AI interviews you about your services, DRP partners, calendar, and repair types — builds your agent in under 10 minutes.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and sends confirmation — all while you focus on repairs.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr can be configured to identify DRP partners, verify insurance approvals, and route claims appropriately — all while maintaining professional, natural conversation.
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