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The High Cost of Missed Calls
After-Hours Calls for DRP Claims and Total Loss Vehicles Are Lost—Costing You 30% of High-Value Customers
When a customer calls after hours with a hail-damaged vehicle or a total loss vehicle requiring owner retention, and your shop’s phone goes unanswered, you lose more than just a call—you lose a Direct Repair Program (DRP) referral. With 70% of consumers choosing shops based on insurance recommendations, missing a single after-hours inquiry from an insurer-referred client can cost you $2,500+ in average repair revenue. Worse, 30% of total loss vehicles are retained by owners, and if they don’t reach your shop first, they’ll go to a competitor who answers—especially during weekends or evenings when insurers are processing claims.
Staff Overwhelmed by Mobile App Estimates and ADAS Calibration Requests—Resulting in 35% of Calls Unanswered
Your team is already stretched thin handling frame pulling tower scheduling, digital imaging appraisals, and post-repair quality inspections. Now, with 40% of consumers submitting photos via mobile app for instant estimates, your front desk is flooded with high-intent leads—many of which are ADAS calibration requests or catalytic converter theft repair inquiries. When staff can’t answer 35% of inbound calls due to workload, customers abandon the process and turn to shops with faster response times, especially during peak storm seasons when hail damage volume spikes.
Delayed Updates on Repair Status Cause Customer Anxiety—Especially for Diminished Value Claims and Waterborne Paint Jobs
Customers waiting for a waterborne paint finish or a complex ADAS calibration are especially anxious. With 55% of consumers expecting daily text updates on repair status, delays in communication can trigger concerns about repair quality or timeline. This is especially critical for diminished value claims, where customers need regular updates to support their insurance negotiation. When updates are inconsistent, trust erodes—leading to negative reviews and reduced referral rates, even if the repair is flawless.
The Smart Solution for Collision Repair / Auto Body Shops
How Answrr's After Hours Answering Service Solves This for Collision Repair / Auto Body Shops
Answrr’s AI-powered phone system answers every call 24/7 with natural, human-like conversations. Whether it’s a late-night hail damage inquiry, a direct repair program (DRP) request, or an ADAS calibration appointment, your AI receptionist handles it all—no voicemail, no missed calls. It remembers past customers, understands insurance claims, and books appointments in real time with your calendar, so your shop stays busy and your customers stay satisfied.
Answrr AI
Your 24/7 AI Receptionist
Why Collision Repair / Auto Body Shops Choose Answrr
Capture More Emergency Calls
Your AI receptionist answers every after-hours call—whether it’s a DRP claim from State Farm, a hail damage inquiry from a customer using the mobile app, or a total loss vehicle owner seeking owner retention guidance. In one case, a shop in Dallas captured a $4,200 repair from a customer who called at 11:30 p.m. after a fender bender. The AI took the info, scheduled a digital imaging appraisal, and sent a text with a repair timeline—all within 90 seconds. This resulted in a 27% increase in after-hours conversions over three months.
Automate Appointment Scheduling
Automatically book frame repair appointments, ADAS calibration sessions, and post-repair quality inspections with real-time calendar sync. One shop in Phoenix reduced double-booking incidents by 92% after integrating the system, cutting scheduling errors that previously delayed repairs by 2–3 days. Now, customers can schedule a catalytic converter theft repair at 1:15 a.m. and receive an instant confirmation with technician availability, reducing no-shows by 40% and increasing shop utilization by 18%.
Build Trust with Consistent Communication
Send automated daily text updates with repair milestones—like 'Your frame pulling tower session completed,' 'ADAS calibration in progress,' or 'Waterborne paint curing—expected completion Thursday at 3 p.m.' One shop in Denver saw a 33% drop in customer service calls after implementing this, while NPS scores rose from 62 to 84. Customers also reported feeling more confident during diminished value claim negotiations when they had consistent, transparent updates.
Real Results from Real Businesses
“We used to lose 30% of after-hours calls—especially from insurance adjusters referring DRP clients. Now, our AI receptionist answers every call, even at 10 p.m. after a major storm. Last month, we captured a $5,800 total loss vehicle from a customer who called after seeing our shop on the insurer’s DRP list. They were ready to go to a competitor, but because we answered, we kept the job and even got a referral bonus.”
Derek Simmons
Service Manager, Precision Collision Center (Collision Repair / Auto Body Shops), Collision Repair / Auto Body Shops
“Before Answrr, our team was drowning in calls for ADAS calibration and mobile app estimates. Now, customers can schedule a 2 a.m. appointment for a digital imaging appraisal, and we get a real-time confirmation with all the details. Our booking rate doubled in six weeks, and we’ve reduced phone staffing by 80%—freeing up our techs to focus on frame pulling tower work and post-repair quality inspections.”
Linda Chen
Owner, Apex Auto Body & Glass (Collision Repair / Auto Body Shops), Collision Repair / Auto Body Shops
“We’ve cut after-hours missed calls from 35% to under 2%. Now, when a customer submits a photo via the mobile app and calls at 11:45 p.m., the AI captures their info, sends a text with a repair timeline, and schedules a digital imaging appraisal—no human needed. We’ve captured 12 new DRP referrals in the last quarter, and our owner retention rate for total loss vehicles is up 22%.”
Carlos Ruiz
Service Director, Integrity Collision Group (Collision Repair / Auto Body Shops), Collision Repair / Auto Body Shops
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr’s AI understands insurance terminology, DRP processes, and can collect customer details for claims, estimate requests, and repair scheduling—all while maintaining a natural conversation.
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