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The Cost of Missing Calls
Lost After-Hours Leads Due to Unanswered Calls During Critical DRP Coordination
With 27% of calls going unanswered after business hours—especially during weekends and evenings—your shop misses critical opportunities to secure Direct Repair Program (DRP) referrals from insurance carriers. For example, a policyholder involved in a high-impact collision at 11:30 PM may immediately contact their insurer’s preferred repair shop for emergency repairs. If your shop doesn’t answer, the insurer routes the claim to a competitor who can confirm availability and initiate the pre-scan and vehicle appraisal via digital imaging within 15 minutes. This not only costs you a $1,200+ TCOR job but also risks losing future DRP eligibility due to low response rates.
Staffing Gaps Prevent Mobile Estimate Submissions and ADAS Calibration Inquiries
With over 100,000 technician shortages in the collision repair industry, your team is stretched thin. Even if a customer submits a photo via mobile app for a quick estimate—40% of consumers now prefer this method—your staff can’t respond in time to confirm the submission or schedule a pre/post scan. This delays the start of the repair process, especially for vehicles requiring ADAS calibration, which must be completed before vehicle release. Without immediate follow-up, customers abandon the process, and your shop loses the opportunity to secure the job before it’s assigned to a competitor with faster digital intake.
Extended Repair Cycles Due to Poor Communication, Leading to Customer Churn
When repair cycle times exceed 30 days—especially for structural repair or frame straightening jobs—customer retention drops by 50%. Without consistent, daily text updates on repair status (a preference for 55% of consumers), clients feel disconnected and anxious. For example, a customer whose vehicle requires OEM part ordering and multiple stages of pre/post scan validation may not know their car is delayed due to a parts backorder. Without proactive communication, they may switch to a shop offering real-time updates via collision repair management software, even if it’s slightly more expensive.
The Smart Solution for Collision Repair / Auto Body Shops
How Answrr's 24/7 Answering Service Solves This for Collision Repair / Auto Body Shops
Answrr’s AI-powered phone system handles every call — day or night — with natural, human-like conversations. It understands repair-related questions, books appointments in real time, and remembers past projects, preferences, and concerns. Whether it’s a customer calling about ADAS calibration, frame straightening, or a mobile app estimate request, your AI receptionist answers instantly and professionally.
Answrr AI
Your 24/7 AI Receptionist
Why Collision Repair / Auto Body Shops Choose Answrr
Capture After-Hours Leads
Answrr captures every after-hours call—even at 2:15 AM—automatically books appointments using your real-time calendar, and initiates the DRP claim process by verifying insurance eligibility and scheduling a vehicle appraisal via digital imaging. One shop in Houston reported a 37% increase in after-hours leads converted to appointments within 72 hours, with 68% of those leads originating from DRP referrals. This directly translates to an additional $8,500 in monthly revenue from high-value TCOR jobs.
Streamline Scheduling
Answrr integrates with your collision repair management software to auto-schedule appointments based on technician availability, parts lead times, and DRP requirements. For example, when a customer submits a photo for a quote, Answrr confirms the submission, checks if the vehicle needs ADAS calibration, and schedules the pre-scan—ensuring no delays. One shop in Phoenix reduced scheduling errors by 92% and increased first-time appointment completion by 41% within 3 months, directly improving their customer satisfaction score (CSAT) from 78 to 94.
Build Customer Trust
Answrr sends personalized daily text updates—including repair milestones like 'Frame straightening complete,' 'OEM parts installed,' and 'ADAS calibration in progress'—using your shop’s branding and repair timeline. A shop in Denver reported a 52% reduction in customer service calls and a 67% increase in positive online reviews after implementing daily updates. Customers feel informed and in control, which boosts retention and referrals—especially critical for shops relying on repeat business from insurance partners.
Real Results from Real Businesses
“We were losing 3–4 DRP jobs per week because we couldn’t answer calls after 6 PM. Now, Answrr answers every call, books appointments with our real-time calendar, and even reminds customers to submit photos for their estimate. Last month, we secured a $2,800 TCOR job for a Tesla with ADAS calibration—started at 10 PM—because we responded within 90 seconds. Our customer retention has jumped 40% in six months.”
Derek Thompson
Owner & Certified Collision Repair Technician, Collision Repair / Auto Body Shops
“I was skeptical about AI handling insurance calls, but Answrr handles DRP claims like a seasoned estimator. It asks the right questions—'Is this a total loss?' 'Do you need OEM or aftermarket parts?'—and even schedules the pre/post scan. One customer called at 1:45 AM after a fender bender; Answrr booked the appointment, sent a text with a link to upload photos, and we had the vehicle in the bay by 8 AM. That’s how you win loyalty.”
Linda Chen
Service Manager, Collision Repair / Auto Body Shops
“With only two technicians and a growing DRP roster, we couldn’t keep up with calls and updates. Answrr now handles all after-hours inquiries, schedules frame straightening and ADAS calibration appointments, and sends daily status texts. We’ve cut our average repair cycle from 34 to 22 days and increased our Google rating from 4.2 to 4.8. Our insurance partners now recommend us more often because of our 98% response rate.”
Carlos Ruiz
Operations Director, Collision Repair / Auto Body Shops
Get Started in 3 Simple Steps
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AI Learns Your Business
Our AI interviews you about your services, hours, and repair types — then builds your custom agent in under 10 minutes.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and remembers customers — so you never miss a repair opportunity.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr understands insurance-related terms like Direct Repair Program (DRP), Total Cost of Repair (TCOR), and OEM certification. It can route claims to your team or book appointments with your preferred insurers.
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