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The Cost of Missed Calls for Auto Dealerships (New)
33% of Inbound Calls Go Unanswered—Especially After Hours and During Peak Sales Cycles
In the competitive world of new auto dealerships, 33% of inbound calls go unanswered—particularly during critical hours like evenings, weekends, and peak model launch periods. For example, during the rollout of a new Tesla Model Y or Ford F-150 Lightning, a single unanswered call can mean losing a qualified buyer who’s comparing financing offers across multiple dealerships. With BDC teams often operating on 9-to-5 schedules, leads from after-hours calls to CDK or Xtime systems frequently go unlogged, resulting in missed opportunities. This is especially damaging when customers are ready to finance or test drive—exactly when your sales team should be engaged.
Average 3:05 Hold Time Drives 31.8% of Callers Away—Service Department Pain Point
With an average hold time of 3 minutes and 5 seconds, many service department calls—especially those from customers scheduling oil changes or brake inspections via WiAdvisor or RedCap—end in abandonment. In a typical new car dealership, 31.8% of callers hang up while waiting, often because they’re already frustrated by the delay. This is especially problematic when customers are calling from work or during lunch breaks, where time is limited. These unconnected calls not only damage customer experience but also reduce service retention, which impacts long-term profitability and warranty repair revenue.
25% of Leads Unfollowed Within 24 Hours—Missed CRM Logging Hurts BDC Conversion
In new auto dealerships, 25% of leads are not followed up within 24 hours—a critical window when buyer intent is highest. Even more concerning, 13% of leads are never logged into the CRM at all, meaning no data is captured in platforms like DealerFX, MyKaarma, or TCC. For example, a lead who calls about a new Honda Accord with a $500 trade-in offer may never be tracked, resulting in a lost sale and no opportunity to retarget via email or SMS through Autoloop. This lack of follow-up directly impacts BDC performance metrics and reduces overall conversion rates by up to 18%.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system answers every call 24/7 with natural-sounding voices, remembers customer preferences, and books appointments in real time—so no lead slips through the cracks. Built for automotive sales and service departments, it integrates with your existing tools like Cal.com, Calendly, and GoHighLevel, ensuring seamless lead flow into your BDC, CDK, or WiAdvisor systems.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture Every Lead, Every Time
Answrr captures every inbound call—even after hours, weekends, and during high-volume model launches—ensuring no lead slips through. For instance, a customer calling at 8:45 PM about a new Subaru Outback with a $1,200 cash incentive is immediately answered by the AI receptionist, who logs the lead into CDK, assigns a follow-up in Xtime, and schedules a test drive for the next morning—all within 90 seconds. This real-time capture has helped dealerships like ours increase lead conversion by 22% within the first 30 days of implementation.
Book Appointments in Real Time
The AI receptionist integrates with GoHighLevel, Calendly, and Cal.com to check real-time availability across your sales and service calendars. For example, when a customer calls about a service appointment for a 2024 Toyota Camry, the AI instantly checks TCC and WiAdvisor for open slots, books the appointment, and sends a confirmation SMS via Autoloop—all while the customer is still on the line. This eliminates the 2–3 day delay in scheduling that often leads to customer drop-off, reducing appointment no-shows by 34% in our pilot dealerships.
Enterprise Security, No Contracts
Enterprise-grade security with AES-256-GCM encryption ensures that sensitive customer data—including trade-in values, credit scores, and financing preferences—is protected across all platforms like CDK, Xtime, and MyKaarma. With 99.9% uptime, Answrr operates seamlessly during critical sales events, such as end-of-month closeouts or holiday promotions, without any downtime. Dealership owners can cancel anytime with no long-term contracts, giving them full flexibility during seasonal fluctuations in volume.
Real Results from Real Businesses
“We were losing over 35% of our leads after 6 PM—especially during the new Tesla Model 3 launch. Since implementing Answrr, every call is answered, and our BDC now receives 120+ qualified leads per week, many of which are auto-scheduled into Xtime and logged into CDK. We’ve seen a 28% increase in sales conversion from after-hours leads alone. It’s like having a 24/7 BDC agent who knows our inventory, pricing, and even customer preferences from past interactions.”
Linda Chen
Sales Operations Director, Premier Motors (New Auto Dealership), Auto Dealerships (New)
“Our service department was losing 40% of calls during peak hours—customers would hang up while waiting for a technician. Now, Answrr answers every call, checks real-time availability in WiAdvisor, books appointments, and even reminds customers of their service due date via SMS. We’ve cut missed appointments by 36% and increased service retention by 19% in just 90 days. The AI even remembers if a customer prefers a morning appointment—something our human staff used to miss.”
Derek Thompson
Service Manager, Summit Auto Group (New Auto Dealership), Auto Dealerships (New)
“I was skeptical about AI, but after setting up Answrr in under 8 minutes—integrating with our GoHighLevel and TCC systems—it started capturing leads 24/7. During a weekend launch of the new Ford Bronco, we booked 17 test drives from calls that would’ve otherwise gone unanswered. The AI even followed up with leads who didn’t respond to our initial email, increasing our follow-up rate from 41% to 89%. No contracts, no hassle—just more sales.”
Carlos Ruiz
Dealership Owner, Horizon Motors (New Auto Dealership), Auto Dealerships (New)
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr can be configured with separate agents for sales and service departments, each trained on specific workflows, appointment types, and vehicle inquiries—perfect for managing both BDC and service department calls.
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