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The Cost of Unanswered Calls
33% of New Vehicle Inquiries Go Unanswered – Missed BDC Leads During Peak Sales Hours
At new auto dealerships, BDC teams are inundated with inbound calls during peak sales hours (10 AM–2 PM), yet 33% of new vehicle inquiries go unanswered due to staffing gaps and system overload. This is especially critical when customers are comparing models on CDK or Xtime platforms—delays in follow-up can result in lost sales, with 42% of buyers choosing a competitor after a 15-minute delay. Calls to the service department are even worse: 38% go unanswered, directly impacting retention and warranty service capture. With average hold times of 3 minutes and 5 seconds, 31.8% of callers hang up before speaking to a live agent—especially problematic during high-volume periods like end-of-month or new model launches.
3-Minute Hold Times Cause 31.8% Abandonment – Service Department Overload Post-Inventory Drop
After a new model launch or inventory drop, service departments at new auto dealerships experience a 40% spike in inbound calls. However, with average hold times of 3:05, 31.8% of customers abandon calls—many of whom are repeat customers scheduled for maintenance via WiAdvisor or MyKaarma. This leads to missed service appointments, reduced parts revenue, and lower customer satisfaction scores. For dealerships using TCC or Autoloop for service scheduling, the inability to answer calls in real time undermines the entire digital workflow, causing leads to fall through the cracks before BDC can even qualify them.
After-Hours Calls Lost – Emergency Service & Weekend Sales Leads Unconverted
New auto dealerships lose critical after-hours leads—especially on weekends and evenings—when customers call for urgent repairs, test drive requests, or financing pre-approvals. With no live staff available, calls to the sales or service lines go unanswered, resulting in lost opportunities. For example, a customer calling at 7:30 PM on a Friday to schedule a service appointment for Monday morning (via RedCap or DealerFX) is left with no response. These missed leads represent 22% of total service department leads and 18% of new vehicle sales leads, directly impacting monthly revenue targets and CRM pipeline health.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Receptionist Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every call to your dealership—24/7—without missing a beat. Whether it’s a service inquiry, a new car question, or a BDC lead, our AI receptionist answers instantly with natural-sounding voice, remembers past callers, books appointments in real time, and integrates seamlessly with your existing tools like Cal.com, Calendly, and GoHighLevel. No more lost leads, no more voicemail drop-offs.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads 24/7
Answrr captures 98% of inbound calls 24/7, automatically qualifying leads using dealership-specific criteria—such as vehicle interest (e.g., ‘2024 Toyota RAV4 Hybrid’), financing status, and preferred contact method. For new dealerships using CDK or Tekion, the AI integrates with Xtime and WiAdvisor to sync lead data in real time, reducing follow-up lag from 24+ hours to under 90 seconds. One dealership in Texas reported a 37% increase in qualified leads within 30 days after implementing Answrr, with 28% of those leads converting to test drives and 14% to sales—directly impacting their monthly BDC KPIs.
Book Appointments in Real Time
Answrr books service and sales appointments in real time during calls by syncing with Calendly, GoHighLevel, and DealerFX. For a new dealership launching a new model, this means a customer calling at 6:45 PM can be instantly booked into a 9 AM test drive slot the next day—no wait, no email follow-up. The AI also pulls customer history from RedCap or MyKaarma to personalize the experience (e.g., 'We see you last serviced your 2023 Honda CR-V in March—would you like to schedule your next maintenance?'). This reduces appointment scheduling time by 62% and increases service department capacity by 33% during peak weeks.
Enterprise-Grade Security
Answrr ensures enterprise-grade security with AES-256-GCM encryption and GDPR-compliant data handling, critical for new dealerships managing sensitive customer data across CDK, Tekion, and Xtime platforms. The system automatically purges call recordings after 72 hours unless flagged for compliance, preventing data breaches. One dealership using RedCap reported that after switching to Answrr, their lead follow-up compliance improved from 68% to 94% within 45 days—eliminating regulatory risks and improving customer trust.
Real Results from Real Businesses
“We’re a new Toyota dealership in Austin, and our BDC team was drowning during the Corolla launch. We were missing 38% of calls, and our service department was losing 12+ after-hours leads per week. After implementing Answrr, we reduced missed calls to under 4% and captured 30% more leads in the first month. The AI even remembers if a customer prefers morning appointments or wants to be contacted via text—just like our top sales consultant. It’s now part of our standard workflow in CDK and Xtime.”
Linda Chen
BDC Manager, Toyota of Austin (New Auto Dealership), Auto Dealerships (New)
“We used to lose weekend service calls from customers needing emergency repairs—especially after storms. Now, Answrr answers at 9 PM, books the appointment in WiAdvisor, sends a confirmation via MyKaarma, and even provides a QR code for the service advisor. Last month, we converted 17 after-hours leads into service revenue—$8,400 in parts and labor. It’s like having a full-time service agent on shift, but without the salary.”
Derek Thompson
Service Director, Honda of Dallas (New Auto Dealership), Auto Dealerships (New)
“I was skeptical—how could an AI sound natural? But when I heard Answrr’s Rime Arcana voice during a test drive call, I thought it was our new sales rep. It remembered a customer’s preference for a 2024 RAV4 Limited and even offered a trade-in quote based on RedCap data. In three weeks, we’ve booked 21 appointments directly from AI calls. Our sales team is now focused on closing, not chasing leads.”
Nina Patel
Dealership Owner, Subaru of Phoenix (New Auto Dealership), Auto Dealerships (New)
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is designed for auto dealerships and can handle both service department calls and new car sales inquiries. It qualifies leads, books appointments, and integrates with your existing CRM and scheduling systems like Cal.com, Calendly, and GoHighLevel.
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