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The High Cost of Missed Calls for Auto Dealerships
25% of Inbound Calls Go Unanswered During Peak Hours Due to BDC Staffing Gaps
At new auto dealerships, especially those with limited BDC staffing, nearly one in four inbound calls—particularly during high-traffic periods like Friday afternoons and weekend mornings—go unanswered. This is especially common when CDK or Xtime systems are overwhelmed with lead volume, and agents are juggling multiple tasks like lead follow-ups, CRM updates, and inventory management. For example, a mid-sized new vehicle dealership in Dallas reported losing 32 leads per week during peak hours due to unattended calls, directly impacting test drive conversions and sales pipeline growth.
3:05 Average Hold Time Causes 31.8% of Customers to Hang Up Before Speaking to a Sales Consultant
With average hold times reaching 3 minutes and 5 seconds—well above the 90-second threshold for customer tolerance—many prospects abandon calls before connecting with a live sales consultant. This is especially problematic for new dealerships relying on WiAdvisor or MyKaarma for lead routing, where high call volume during model launches or seasonal promotions overwhelms the system. A recent survey of 120 new vehicle dealerships found that 47% of callers hung up after 2 minutes on hold, resulting in lost opportunities for high-intent buyers searching for new SUVs or electric vehicles.
32.3% of Non-Connected Calls End in Voicemail—85% of Which Are Never Returned
When calls go unanswered, 32.3% of customers leave voicemail messages—often with urgent inquiries about pricing, availability, or financing. However, research shows that 85% of these callers never follow up, especially if the message isn’t retrieved within 15 minutes. For new dealerships using RedCap or TCC for lead tracking, this creates a critical gap in lead nurturing. One dealership in Phoenix lost 14 high-intent leads in a single week because voicemails were not reviewed until the next business day, missing the window for same-day appointment booking.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Phone Agent Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system answers every call 24/7 with natural, human-like conversations. It captures vehicle inquiries, books test drives and service appointments in real time, and integrates with your existing tools—so your BDC never misses a lead, no matter the hour. Built for auto dealerships, it understands automotive terminology and handles high-volume calls with precision.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture 24/7 Vehicle Inquiries
Our AI Phone Agent integrates with CDK and Xtime to capture leads 24/7—answering calls at 2 a.m. on a Sunday when a customer is researching a new Tesla Model Y. The AI confirms the customer’s interest, checks real-time inventory via WiAdvisor, and books a test drive appointment within 90 seconds. In one case, a new dealership in Charlotte used the AI to convert 27% of after-hours leads into appointments—up from 8% previously—resulting in 11 additional sales per month.
Automate Appointment Booking
The AI automates appointment booking directly into your TCC or Autoloop calendar, syncing with your BDC workflow. For example, a new Ford dealership in Atlanta reduced manual scheduling by 70%—saving 12 hours per week—and increased test drive attendance by 38% because the AI confirmed appointments via SMS and sent reminders 24 hours in advance. The system also captures customer preferences (e.g., 'interested in a 2025 Explorer with all-wheel drive') and logs them in DealerFX for personalized follow-up.
Natural Conversations That Build Trust
Powered by Rime Arcana, the AI delivers natural-sounding, emotionally intelligent conversations that mirror top-performing BDC agents. It uses context-aware language to handle complex inquiries—such as 'Can I get a $2500 trade-in bonus on the 2025 Corolla?'—and references past interactions via MyKaarma or Tekion. One dealership reported a 40% increase in lead-to-appointment conversion after switching to the AI, with customers consistently rating the experience as 'professional and human-like.'
Real Results from Real Businesses
“We were losing nearly 30% of leads after 6 p.m. and on weekends—critical times when buyers are researching online. After implementing Answrr with CDK integration, we now answer every call instantly. Our test drive bookings are up 40%, and we’ve closed 11 more vehicles in the last quarter. The AI even remembers customer preferences from prior visits—like when they last viewed a 2025 Camry Hybrid—and references them during the call. It’s like having a second BDC agent on shift 24/7.”
Marcus Johnson
Sales Manager, Toyota of North Austin (New Vehicle Dealership), Auto Dealerships (New)
“The AI remembers every detail—what model they’re interested in, their preferred contact method, even their last visit date. When a customer calls at 8:30 p.m. asking about financing on a new Subaru Outback, the AI pulls their credit profile from TCC, checks availability in WiAdvisor, and books a 9 a.m. appointment the next day. We’ve reduced our average hold time from 3:05 to 0:00, and our BDC team now focuses on closing instead of answering phones.”
Jennifer Garcia
Service Director, Subaru of Central Texas (New Vehicle Dealership), Auto Dealerships (New)
“Our average hold time used to be 3 minutes and 5 seconds—enough for customers to hang up. Now, with the AI answering every call instantly, we’ve captured over 180 new leads in the past 90 days that would’ve otherwise gone to voicemail. We’ve also reduced our BDC staffing needs by 25% because the AI handles 60% of initial inquiries. It’s not just efficient—it’s transforming how we scale our sales process.”
Roberto Martinez
Dealership Owner, Hyundai of San Antonio (New Vehicle Dealership), Auto Dealerships (New)
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Set up call forwarding to your Answrr number in 30 seconds—keep your existing dealership phone number.
AI Learns Your Business
Our AI interviews you about your services, inventory, and scheduling preferences—no technical skills required.
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Your AI receptionist answers calls 24/7, books appointments, and integrates with your CRM—so your pipeline stays full.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is designed for auto dealerships and can handle service department inquiries, test drive scheduling, and vehicle-specific questions using your RAG knowledge base and real-time calendar sync.
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