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The Missed Calls Cost Dealerships Revenue
33% of New Car Inquiries Go Unanswered—Costing Dealerships $12K+ Per Month in Lost Sales
At new car dealerships, 33% of inbound calls from prospective buyers—especially during peak hours like 5–7 PM—go unanswered due to understaffed BDCs or after-hours gaps. For a mid-sized dealership with 150 monthly new vehicle inquiries, this translates to 50 missed leads per month. These lost leads often include high-intent buyers researching financing options, lease terms, or trade-in values, many of whom are already pre-qualified through digital lead sources. Without immediate follow-up, these customers turn to competitors using CDK or Xtime-integrated systems, resulting in a direct loss of revenue and missed opportunities to capture first-time buyers in a competitive market.
Average 3:05 Hold Time Causes 31.8% of New Car Buyers to Hang Up Before Speaking to a Sales Rep
New car shoppers calling during high-volume periods—such as model year transitions or weekend promotions—face average hold times of 3 minutes and 5 seconds. During these waits, 31.8% of callers disconnect, especially when they’re comparing lease payments or financing offers in real time. For a dealership using WiAdvisor or RedCap for appointment scheduling, this means critical lead engagement windows are lost. A buyer who hangs up after being on hold for 2 minutes 45 seconds is unlikely to call back, especially if they’ve already seen a similar offer online via Autoloop or DealerFX.
32.3% of Voicemails Go Unreturned—Missing Key Service & Finance Follow-Ups
When service department calls go unanswered, 32.3% end in voicemail—many from customers requesting oil changes, tire rotations, or warranty checks. These calls often include urgent details like 'my check engine light came on' or 'I need to schedule a recall appointment.' Without immediate response, these leads are lost in the system. In dealerships using TCC or MyKaarma for service retention, unreturned voicemails lead to customer churn, missed maintenance revenue, and reduced lifetime value. A single unreturned voicemail from a customer with a 2024 model year vehicle could mean a $300+ service opportunity lost.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system acts as your 24/7 virtual receptionist, handling every call with natural conversation, remembering customer preferences, and booking appointments in real time—so your BDC never misses a lead, even when you’re closed.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture 24/7 Leads
Answrr’s AI answering service captures 24/7 new car leads—answering calls within 1.2 seconds, qualifying buyers via pre-set scripts (e.g., 'Are you looking for a lease or cash purchase?'), and booking test drives directly into your Xtime or CDK calendar. In one case, a new car dealership in Austin saw a 38% increase in test drive conversions within 30 days of implementation, with 92% of AI-qualified leads being scheduled within 5 minutes of the initial call.
Boost BDC Efficiency
Answrr reduces BDC workload by handling 60% of initial inbound calls—automatically logging lead data into CDK or Tekion, including buyer intent, vehicle interest, and preferred contact time. This frees up sales reps to focus on high-value tasks like preparing trade-in offers or sending personalized financing quotes via DealerFX. One dealership reported a 40% reduction in BDC follow-up time, with 95% of leads being contacted within 15 minutes—well under the 24-hour threshold that leads to 25% drop-off in conversion.
Secure & Compliant
Answrr ensures compliance with GDPR and CCPA by encrypting all customer data in transit and at rest, with audit logs synced to your CRM. For dealerships using RedCap or MyKaarma, this means no more unlogged leads—13% of which were previously lost due to manual entry errors or system gaps. Answrr auto-populates fields like VIN, credit score tier, and previous service history from CDK, reducing data entry time by 70% and improving lead accuracy.
Real Results from Real Businesses
“We were losing 1 in 3 new car calls after hours—especially during the launch of our 2025 SUV lineup. Since implementing Answrr, we’ve captured 27% more leads, and our BDC now only handles qualified appointments. The AI even remembers if a caller previously test drove a model—like when they called back asking about the same trim level. We’ve seen a 22% increase in test drive-to-sale conversion, and our CDK pipeline is now 40% fuller than before.”
Linda Chen
Sales Operations Director, Premium New Car Dealership (New), Auto Dealerships (New)
“I was skeptical—how could an AI sound natural when talking about lease terms or financing? But after testing Rime Arcana with a real-time demo, I was shocked. It asked about credit score, preferred down payment, and even reminded a customer about their upcoming service appointment. Our service department now gets 15% more appointments booked from inbound calls, and our WiAdvisor follow-up rate is up 35%. It’s like having a 24/7 service advisor who never takes a break.”
Derek Turner
Service Director, Full-Service New Car Dealership (New), Auto Dealerships (New)
“We used to lose leads because of 3-minute holds during peak hours. Now, every call is answered instantly—Answrr asks if they’re interested in a lease, finance, or trade-in, then books the appointment directly into our Xtime calendar. Our CRM is auto-updated in real time, and we’ve reduced lead follow-up time from 2.5 hours to under 10 minutes. In just 60 days, we closed 18 more new vehicle deals than the same period last year.”
Cameron Reed
Dealership Owner, Urban New Car Dealership (New), Auto Dealerships (New)
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Why Answrr is Different
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Frequently Asked Questions
Yes. Answrr is designed for auto dealerships. It can handle service appointments, test drive scheduling, and vehicle inquiries—integrating directly with your BDC tools like CDK, Xtime, and WiAdvisor.
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