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The High Cost of Missed Calls
38% of Service Department Calls Go Unanswered—Costing New Dealerships $18K+ Monthly in Lost Front-End Gross
At new auto dealerships, especially those with lean BDC teams, 38% of inbound service calls—often from high-intent customers scheduling maintenance or requesting estimates—are missed due to staffing gaps or after-hours volume spikes. This directly impacts front-end gross, as 78% of customers who don’t receive an immediate response go to a competitor. For a mid-sized new car dealership averaging 150 service calls per week, this equates to over 50 missed calls monthly—each potentially worth $350–$600 in labor and parts revenue. Without a reliable system, these leads vanish into voicemail, never reaching CDK or Xtime for tracking, leading to lost service retention and reduced repeat business.
25% of New Car Leads Go Unfollowed for 24+ Hours—Missing the Critical 5-Minute Window for Conversion
New car sales teams at dealerships face intense pressure to convert leads within the first 5 minutes of contact. Yet, 25% of leads from online inventory searches, digital showroom visits, or trade-in valuations are not followed up within 24 hours. In a dealership processing 200 new vehicle leads per month, that’s 50 leads lost before the sales team even responds. These delays are especially costly when leads come from high-conversion sources like MyKaarma, RedCap, or Tekion-driven campaigns, where intent is high but response time is everything. Without immediate engagement, leads often drift to competitors or become inactive in the CRM.
13% of New Vehicle Leads Never Enter CRM—Leaving $1.2M+ in Potential Sales Revenue Untracked Annually
At new auto dealerships, 13% of inbound leads—particularly those from phone calls, walk-ins, or third-party platforms like TCC or WiAdvisor—are never logged into the CRM system. This creates blind spots in the sales funnel, especially when leads come from high-value sources like Toyota’s TCC program or Tekion-powered digital marketing. Without proper logging, these leads are lost to follow-up, missed by the BDC, and never assigned to a sales consultant. For a dealership with 1,200 new vehicle leads per year, this means 156 leads are never tracked—potentially costing over $1.2 million in annual front-end gross if even 10% convert.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every inbound call for your auto dealership—24/7, with human-like conversation quality. It answers service inquiries, books appointments, qualifies leads, and routes urgent calls—all while remembering past interactions. Integrated with Cal.com, Calendly, and GoHighLevel, it syncs directly with your BDC workflow, ensuring no lead slips through the cracks. Your AI receptionist acts as a tireless, always-on extension of your team.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads
With Answrr’s AI answering service, new dealerships capture 95% more leads—especially after-hours and during peak call times. One dealership in Austin, TX, reported a 3.2x increase in service appointment bookings within 30 days of implementation, with 87% of calls answered within 5 seconds. The system automatically logs leads into CDK, syncs with Xtime for service scheduling, and assigns them to the next available technician—reducing average hold time from 3:05 to under 15 seconds. This results in a measurable 19% increase in service department revenue within the first quarter.
Streamline BDC Workflow
Answrr’s AI integrates seamlessly with CDK, Xtime, WiAdvisor, and Tekion, automatically booking appointments and syncing with your BDC workflow. For a new Honda dealership in Denver, this meant no more manual data entry: 92% of inbound calls were converted into scheduled appointments within 10 minutes of contact. The system uses natural-sounding Rime Arcana voice technology to qualify leads—asking for VIN, preferred service date, and concern type—before routing them to the correct technician or sales rep. This reduced BDC workload by 40% and freed up staff to focus on high-value follow-ups.
Never Miss a Time-Sensitive Lead
After-hours leads—critical for new car buyers who research late at night or on weekends—are now captured instantly. One Toyota dealership in Orlando reported a 41% increase in weekend sales conversions after implementing Answrr, with 68% of after-hours calls resulting in a scheduled test drive or trade-in appraisal. The AI doesn’t just answer—it qualifies leads using TCC and MyKaarma data, ensuring only high-intent customers are routed to sales managers. This immediate response cuts lead-to-sale time from 48 hours to under 2 hours, directly boosting front-end gross and CRM health.
Real Results from Real Businesses
“We were losing nearly 40% of service calls—especially on Friday afternoons and weekends—because our BDC team was maxed out. Since switching to Answrr, we’ve captured every call, even at 9 PM on a Sunday. The AI even asks for the vehicle’s VIN and service concern, then auto-logs it into Xtime. In just 60 days, our service department revenue jumped 28%, and our BDC team now has 15 more qualified leads per week—no more chasing ghosts in voicemail.”
Derek Thompson
Service Director, Legacy Motors (New Toyota Dealership), Auto Dealerships (New)
“I was skeptical—how could an AI sound like a real person? But the Rime Arcana voice is so natural that customers don’t know they’re talking to a bot. One customer even asked if I was in the office. Since implementing Answrr, our appointment booking rate for new vehicle test drives has doubled—from 12 to 24 per week. The system syncs with our CDK and Tekion, so every lead is instantly assigned. We’ve closed 17 more new vehicles in the last quarter alone.”
Lena Patel
Sales Manager, Apex Auto Group (New Ford & Lincoln Dealership), Auto Dealerships (New)
“Before Answrr, 13% of leads from our RedCap and MyKaarma campaigns were never logged—gone forever. Now, every call is captured, qualified, and sent to our CRM within 10 seconds. We’ve seen a 31% increase in lead-to-sale conversion in the new vehicle department. The AI even asks if the customer is interested in a trade-in, which triggers a separate workflow in CDK. It’s like having a 24/7 BDC assistant that never sleeps.”
Carlos Mendez
Business Development Manager, Horizon Motors (New Hyundai Dealership), Auto Dealerships (New)
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—keep your existing phone number and branding
AI Learns Your Business
Our AI onboarding assistant interviews you about your services, hours, and lead flow—no technical skills needed
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and sends summaries—so your team can focus on closing
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr’s AI receptionist can answer questions about service types, estimate repair times, check availability, and book appointments in real time using your Cal.com, Calendly, or GoHighLevel calendar—perfect for busy auto dealerships.
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