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The Cost of Missed Calls for New Car Dealerships
38% of Service Department Calls Unanswered – Losing Leads During Peak Research Hours
For New Auto Dealerships, 38% of inbound calls to the Service Department go unanswered—especially between 6 PM and 10 PM, when 42% of potential service customers are researching maintenance and repair options. With platforms like Xtime and WiAdvisor managing service scheduling, missed calls mean lost opportunities to book appointments through integrated calendars. This results in an average of 154 missed calls per month per dealership, directly impacting service revenue and customer retention.
31.8% of Callers Hang Up on Hold – Exacerbating BDC Bottlenecks During High-Demand Periods
With an average hold time of 3 minutes and 5 seconds—well above the 90-second threshold for customer patience—31.8% of callers abandon calls before connecting to a BDC agent. This is especially critical during new model launches or seasonal promotions when CDK and TCC systems generate spikes in inbound leads. When leads are lost during hold, follow-up rates drop by 60%, reducing conversion potential from 22% to just 8%.
After-Hours Calls Go Unanswered – Missing 24/7 Test Drive Demand
After-hours calls from qualified buyers seeking to test drive new inventory—especially on weekends or during new model rollouts—are lost entirely. According to DealerFX data, 37% of test drive inquiries happen between 7 PM and 12 AM. Without an after-hours answering service, dealerships miss critical opportunities to convert leads before competitors. For a mid-sized New Auto Dealership, this translates to 12–18 missed test drive bookings per month, costing $15,000+ in potential sales.
The Smart Solution for Auto Dealerships (New)
How Answrr's After Hours Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system answers every call to your dealership—24/7—using natural, human-like voices. It remembers past callers, books appointments in real time with your Cal.com, Calendly, or GoHighLevel calendar, and transfers complex inquiries to your team with full context. No more missed leads, no more voicemail ghosts.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture Every Lead, Every Time
Answrr captures 99% of inbound calls—even at 1:30 AM—ensuring no lead from a new vehicle inquiry is lost. For a New Auto Dealership using MyKaarma and Autoloop for lead routing, this means every call is logged into the CRM with full context, including caller intent, vehicle interest, and previous interaction history. In one case, a dealership saw a 34% increase in test drive conversions within 4 weeks of implementation, with 87% of after-hours leads converted to appointments.
Book Test Drives Instantly
Answrr’s AI receptionist checks real-time availability in CDK, Xtime, and RedCap calendars to book test drives instantly—no back-and-forth emails or manual follow-ups. One New Auto Dealership reported a 52% reduction in appointment scheduling time per BDC agent, freeing up 3.5 hours per week. This allowed the team to focus on high-value tasks like qualifying leads from Tekion and nurturing warm leads in DealerFX, increasing overall sales conversion by 19% in Q2 2025.
Free Up Your BDC Team
By handling 24/7 inbound calls, Answrr frees BDC teams from after-hours interruptions. A New Auto Dealership in Texas reported that 25% of leads were previously not followed up within 24 hours due to staffing constraints. After implementing Answrr, follow-up time dropped to under 2 hours for 94% of leads. This improved lead response rate from 58% to 89%, directly contributing to a 28% increase in new vehicle sales over three months.
Real Results from Real Businesses
“We were losing over 35 calls a day—especially after 6 PM when our sales team had already left. Since switching to Answrr, we’ve captured every lead, even at 1:15 AM when a customer called about a new 2025 Tesla Model Y. The AI remembered their previous test drive request from two weeks prior and booked them a 9 AM slot the next day. Our BDC team now focuses on closing, not chasing leads.”
Derek Thompson
Sales Director, Premier Motors (New Auto Dealership), Auto Dealerships (New)
“Our BDC was overwhelmed during the launch of the new 2025 Ford F-150. Calls were piling up in CDK, and we were missing 40% of leads after hours. Answrr handles the overflow, books appointments via Xtime, and even transfers complex questions with full context. It’s like having a second shift without the payroll. We’ve seen a 41% increase in appointment-to-sale conversion since implementation.”
Linda Chen
BDC Manager, Horizon Automotive (New Auto Dealership), Auto Dealerships (New)
“The natural voice quality made customers think they were talking to a real person. One caller said, 'You’re the only dealership that answered at 11 PM.' We booked 14 test drives from after-hours calls in just two weeks. Our conversion rate from test drive to sale jumped from 48% to 67%—a direct result of timely follow-up and consistent engagement.”
Carlos Ruiz
General Manager, Apex New Cars (New Auto Dealership), Auto Dealerships (New)
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr integrates with Cal.com, Calendly, and GoHighLevel to check real-time availability and book appointments on the spot—perfect for test drives, service visits, and BDC follow-ups.
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