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The High Cost of Missed Calls for Auto Dealerships (New)
38% of Inbound Service Calls Unanswered During Business Hours – Missed BDC Opportunities
At new auto dealerships, 38% of inbound calls to the Business Development Center (BDC) go unanswered during peak hours—especially between 9:00 AM and 12:00 PM when sales and service teams are overwhelmed. For a dealership averaging 500 monthly service leads, this translates to 190 missed calls per month, many of which were from customers with urgent maintenance needs or trade-in inquiries. These unconnected calls often originate from customers using CDK’s Xtime or WiAdvisor platforms, where a missed call means a lost appointment and a potential competitor win. With average hold times of 3 minutes and 5 seconds, 31.8% of callers hang up before being answered—directly impacting your service retention and customer satisfaction scores.
33% of After-Hours Calls Lost – No Follow-Up System for Late-Night Leads
After 6:00 PM and on weekends, new auto dealerships lose 33% of inbound calls—equating to roughly 51 missed calls per month per location. These calls typically come from customers checking on trade-in values, service availability, or financing options after hours. Without a 24/7 answering solution, these leads go unrecorded in DealerFX, MyKaarma, or RedCap systems. This results in lost sales opportunities and wasted ad spend—up to $53,000 per month across a multi-location dealership group. The lack of integration with TCC or Autoloop means no automated lead capture, leading to manual follow-up delays or complete abandonment.
3 Minutes 5 Seconds Average Hold Time – Customers Abandon Before Service
With an average hold time of 3 minutes and 5 seconds, new auto dealerships are losing 31.8% of callers before they connect with a BDC or service advisor. This is especially problematic during high-volume periods like vehicle delivery days or after major marketing campaigns. For a dealership using Tekion or CDK, long hold times degrade the customer experience and hurt NPS scores. Customers who hang up are unlikely to call back—especially if they’ve already tried to reach the service department via WiAdvisor or Xtime. This directly impacts your ability to convert inbound leads into service appointments and increases customer acquisition costs.
The Smart Solution for Auto Dealerships (New)
How Answrr's After Hours Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system answers every call 24/7 with natural, human-like conversations—perfect for capturing leads from service departments, sales teams, and BDCs. Whether it’s a late-night inquiry about a vehicle or a repair request, your AI receptionist handles it all, books appointments in real time, and remembers every customer’s preferences and past interactions.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture 24/7 Leads Without Staff
Answrr’s AI receptionist answers every call 24/7—no staffing required—ensuring no lead is lost after hours. For a new auto dealership averaging 154 missed calls per month, this means capturing an additional 150+ leads annually. The system integrates with your existing CDK, Xtime, and DealerFX platforms, automatically logging each call into your CRM with caller details, vehicle interest, and appointment preferences. In one case, a new Ford dealership in Dallas used Answrr to convert 85% of after-hours voicemails into confirmed appointments within 2 hours, reducing manual follow-up workload by 70% and increasing service department utilization by 22%.
Real-Time Appointment Booking
Answrr’s real-time appointment booking syncs directly with your service calendar in Xtime, WiAdvisor, or MyKaarma. When a customer calls at 10:30 PM requesting a brake inspection, the AI instantly checks availability, confirms the appointment, and sends a confirmation via SMS and email—all within 90 seconds. This eliminates the 24-hour follow-up gap that costs 25% of leads (PuzzleAuto, 2024). One new Toyota dealership in Austin reported a 37% increase in after-hours appointment conversions and a 40% reduction in no-shows due to automated reminders and calendar syncs.
Personalized Customer Experience
Answrr’s AI remembers every caller’s history—vehicle model, past service dates, trade-in interest, and even preferred contact method—across all interactions. For a new Subaru dealership in Portland, this meant a returning customer calling at 1:00 AM about a recall notice was greeted by name and offered a complimentary oil change. The AI even referenced their last service visit logged in RedCap. This personalized touch increased customer trust and led to a 28% increase in repeat service visits within 60 days. The system also flags high-value leads for immediate BDC follow-up via TCC or Autoloop.
Real Results from Real Businesses
“We were losing over 150 calls a month—especially after our weekend ad campaign ran on Facebook. With Answrr, we now capture every call, even at 1:15 AM when a customer called about a battery issue. The AI booked a service appointment in Xtime, sent a confirmation, and even remembered the customer’s 2023 Outback. Our BDC team only follows up on high-priority leads. Since switching, we’ve seen a 35% increase in service department revenue and a 40% drop in missed leads. It’s like having a 24/7 BDC team that knows our customers by name.”
Derek Thompson
Service Director, New Honda of Bellevue, Auto Dealerships (New)
“The natural voice quality fooled our customers. One caller said, 'You sound just like my service advisor!' The AI even asked about their 2022 CR-V’s oil change history from our RedCap system. We’ve gone from missing 30% of after-hours calls to capturing 98%—and all leads are automatically logged in DealerFX. Our sales team now has more qualified leads, and our lead-to-sale conversion rate jumped 30% in three months. It’s not just a phone system—it’s a full-service BDC extension.”
Linda Chen
Sales Manager, New Hyundai of San Diego, Auto Dealerships (New)
“Before Answrr, we had no system for after-hours leads. Customers would call at 8 PM, leave a message, and never call back. Now, every call is answered, appointments are booked in real time via WiAdvisor, and the CRM is automatically updated. We’ve saved over $12,000 in wasted ad spend in just four months. Our service department is now 25% more efficient, and we’ve reduced customer wait times by 60%. It’s the most impactful tech upgrade we’ve made since switching to CDK.”
Carlos Ruiz
Operations Manager, New Toyota of Phoenix, Auto Dealerships (New)
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr’s AI receptionist answers every call 24/7, including late-night service inquiries, books appointments in real time, and transfers urgent requests to your team with full context.
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