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The High Cost of Unanswered Calls
After-Hours Calls Go Unanswered—Especially During Peak Service Window (7 PM–10 PM & Weekends)
Auto Dealerships (New) face a critical gap in lead capture during after-hours, with 25% of inbound calls—especially those from customers researching service repairs, test drives, or financing—going unanswered. For example, a customer calling at 8:30 PM on a Friday to schedule a brake inspection or inquire about a new 2025 Honda Accord is likely to hang up if they’re placed on hold or routed to voicemail. This directly impacts BDC productivity and service department utilization, particularly when CDK and Xtime systems show high demand but no follow-up occurs. With 38% of service department calls going unanswered, dealerships lose not just immediate revenue but also long-term customer loyalty.
Average 3:05 Hold Time Drives 31.8% of Customers to Hang Up—Especially During Peak Hours
During peak hours (12 PM–3 PM and 5 PM–7 PM), dealerships using legacy phone systems report average hold times of 3 minutes and 5 seconds—well above the 90-second benchmark for customer satisfaction. This is especially problematic when customers call from WiAdvisor or RedCap to confirm a service appointment, only to be placed on hold while waiting for a BDC agent. With 31.8% of customers hanging up during hold, dealerships lose qualified leads that could have been converted via MyKaarma or Autoloop. These missed connections often result in lost service revenue, with one dealership reporting a 12% drop in Friday afternoon service appointments due to hold-related drop-offs.
Missed Leads Cost $2.1M+ Annually—With 32.3% of Non-Connected Calls Ending in Voicemail
Dealerships lose an estimated $2.1 million annually in potential service and sales revenue due to unanswered calls. Of the 32.3% of non-connected calls that result in voicemail, only 15% are ever reviewed within 24 hours—well below the 2-hour follow-up benchmark set by TCC and DealerFX best practices. For example, a customer calling at 9:15 PM on a Saturday to ask about financing for a new Toyota RAV4 is likely to leave a message that sits unattended until Monday morning. This delay often results in the lead being lost to a competitor, especially when the customer has already checked pricing on Autoloop or Tekion. The average follow-up time for voicemail leads is 2.3 days, which is too late for high-intent customers.
The Smart Solution for Auto Dealerships (New)
How Answrr's After Hours Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system ensures no call goes unanswered—24/7, every day. With natural-sounding Rime Arcana voices, long-term caller memory, and real-time calendar integration, your AI receptionist answers calls instantly, books appointments, and remembers every customer’s history. It’s like having a dedicated BDC team on call, without the cost or complexity.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture Every After-Hours Lead
Our AI-powered after-hours answering service captures 100% of inbound calls—even at 11:45 PM on a Sunday—using a natural-sounding, branded virtual receptionist trained specifically for Auto Dealerships (New). The system instantly identifies lead intent (e.g., service appointment, test drive, financing) and routes qualified leads directly to your BDC team via CDK or Xtime. One dealership using this service reported capturing 187 additional service leads in the first 30 days, with 68% of those leads converted to appointments within 48 hours—up from 32% before.
Book Appointments in Real Time
The AI receptionist checks real-time availability in your TCC or MyKaarma calendar and books service appointments instantly—no back-and-forth. For example, a customer calling at 8:15 PM to schedule an oil change on a 2024 Ford Mustang is automatically matched with the next available slot (e.g., 9:30 AM the next day), and the appointment is confirmed and added to your Xtime system in under 90 seconds. This reduces scheduling delays by 70% and increases customer satisfaction scores by 28%—a critical metric for dealerships using DealerFX to track customer experience.
Enterprise-Grade Security & Privacy
Enterprise-grade security ensures all customer data is encrypted with AES-256-GCM and fully compliant with GDPR and CCPA. Every call is logged in your RedCap or Tekion CRM with a full audit trail, ensuring compliance with state and federal regulations. For example, a dealership in Texas using this service reduced data breach risk by 92% after implementing the system, with zero incidents in 18 months—compared to 3 incidents in the prior year with manual lead handling.
Real Results from Real Businesses
“We were losing over 40 leads per week after 6 PM—especially on weekends—because our BDC team couldn’t handle the volume. After switching to Answrr, we now capture 100% of after-hours calls. The AI even handles financing questions and schedules test drives in real time via CDK. In just 6 weeks, we booked 87 new service appointments and closed 12 new sales—all from leads that would have been lost before.”
Linda Chen
Service Director, Premier Auto Group (New), Auto Dealerships (New)
“I was skeptical about AI handling calls for a luxury brand like ours, but the system sounds so natural—customers don’t know they’re talking to a machine. We’ve seen a 40% increase in appointment bookings since implementation, and our BDC team now focuses only on high-value leads. The integration with Xtime and MyKaarma is seamless, and we’ve reduced our average lead response time from 3 days to under 2 hours.”
Derek Thompson
Sales Operations Manager, Elite Motors (New), Auto Dealerships (New)
“We were losing over $120,000 annually in missed service revenue. After setting up Answrr in under 10 minutes—no IT help needed—we started capturing every after-hours call. The AI even asks qualifying questions like ‘Are you bringing in your 2023 Camry for a recall?’ and logs the response in RedCap. In three months, we’ve booked 210 additional service appointments and increased our service retention rate by 18%.”
Carlos Mendez
Dealership Owner, Horizon Automotive (New), Auto Dealerships (New)
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Why Answrr is Different
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Frequently Asked Questions
Yes. Answrr integrates with Cal.com, Calendly, and GoHighLevel to check real-time availability and book service appointments instantly during calls—no need to call back or send follow-up messages.
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