Never Miss Another After-Hours Inquiry24/7 AI Phone Team for Auto Dealerships
Join 500+ Automotive businesses
The High Cost of Missed Calls in Automotive Retail
38% of Service Department Inbound Calls Go Unanswered—Costing $53K+ in Wasted Ad Spend Monthly
At new auto dealerships, the service department handles high inbound call volume from customers scheduling maintenance, asking about warranty coverage, or inquiring about recall repairs. With an average of 38% of these calls going unanswered—equating to 154 missed calls per month per dealership—dealerships are losing critical lead engagement opportunities. This directly impacts call connection rate, especially during peak hours (10 AM–2 PM), when service advisors are often juggling walk-ins and repair estimates. Unanswered calls also lead to poor customer experience, with 31.8% of unconnected calls attributed to customers hanging up while on hold, often after waiting over 3 minutes and 5 seconds—well beyond the 90-second threshold for acceptable hold time in automotive retail.
3 Minutes 5 Seconds Average Hold Time Drives Customer Frustration and Lost Front-End Gross
New auto dealerships face a recurring challenge in the service department: long hold times. With an average of 3 minutes and 5 seconds before a customer is connected to a live advisor, many callers abandon the call before reaching a representative. This is especially problematic for time-sensitive inquiries—like a check-engine light alert or a tire pressure warning—where customers expect immediate assistance. The result? A drop in lead engagement and missed opportunities to upsell service packages, which directly affects front-end gross. For a mid-sized new car dealership averaging 500 service calls per month, this translates to 190+ lost appointments and potential revenue.
13% of Leads Never Logged into CRM—Undermining BDC Follow-Up and Sales Pipeline Health
Even when customers reach a dealership via phone, 13% of leads are never logged into the CRM system—often because the BDC team is overwhelmed with inbound calls, follow-ups, and inventory updates. This creates a critical gap in lead engagement, especially for after-hours inquiries from customers researching financing, trade-in values, or test drive availability. Without proper CRM logging, these leads are lost to follow-up, reducing conversion rates. For a new car dealership with 2,000 monthly inbound calls, this means 260 potential sales opportunities are lost each month due to poor lead capture and tracking.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Voice Agent Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every inbound call to your dealership—24/7, with natural voices that sound human. It answers service inquiries, books appointments in real time, and remembers past interactions so your customers never repeat themselves. Integrated with Cal.com, Calendly, and GoHighLevel, it syncs directly with your BDC and CRM systems. No more missed calls, no more voicemail overload, and no more lost leads.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture 24/7 Leads
Answrr’s AI Voice Agent captures 24/7 after-hours inquiries—answering calls from customers inquiring about new vehicle availability, financing options, or service appointments—even when the dealership is closed. For a new auto dealership operating 6 days a week, this means no missed leads from weekend callers or evening inquiries. The AI collects customer details, books appointments in the service scheduler, and logs leads into the CRM within 10 seconds. One dealership reported capturing 27% more leads in just 6 weeks, with 43% of those leads converting to service appointments—directly boosting front-end gross by $18,500 in the first quarter.
Boost Front-End Gross
By automating call routing and lead capture, Answrr reduces the burden on BDC teams, allowing them to focus on high-value tasks like qualifying leads, managing trade-in negotiations, and following up on pre-qualified prospects. For a new car dealership with a BDC team of 4, this translates to 12–15 hours saved per week. The AI handles initial engagement, collects customer preferences (e.g., preferred service type, vehicle make/model), and routes the call to the right advisor with full context. This improves call connection rate by 40% and reduces average hold time from 3:05 to under 1:15—boosting customer satisfaction and increasing front-end gross by an average of $22,000 per dealership per quarter.
Enterprise Security, Simple Setup
Answrr integrates seamlessly with leading CRM platforms like Salesforce, Dealertrack, and GoHighLevel, ensuring every lead is logged instantly with full call context—including customer voice tone, vehicle interest, and service intent. This enables automated voicemail follow-up within 15 minutes, increasing the likelihood of conversion by 62%. For a new auto dealership with 500 monthly service calls, this means 154 missed calls are captured and followed up on—previously lost leads now converted into appointments and service revenue.
Real Results from Real Businesses
“Our service department was drowning in calls—especially during the 10 AM–1 PM window when new car buyers were checking in on warranty extensions and service packages. We were missing 40% of calls, and our BDC team was exhausted. After implementing Answrr, we cut missed calls to under 2% and captured 31% more leads in the first 90 days. The AI remembers every customer’s vehicle history, so when they call back, they don’t have to repeat themselves. It’s like having a dedicated service coordinator on shift 24/7.”
Linda Chen
Service Director, Premier Motors (New Car Dealership), Auto Dealerships (New)
“I was skeptical—how could an AI sound natural enough to book appointments without confusing customers? But after testing Rime Arcana’s voice with our team, we were shocked. Customers didn’t know they were talking to a bot. The AI handles after-hours inquiries about financing, trade-in values, and test drive scheduling, then logs everything into our GoHighLevel CRM with vehicle VIN and contact preferences. Our BDC team now spends 10 hours a week on strategic follow-ups instead of answering phones. We’ve booked 18 new service appointments in the last 3 weeks that would’ve been lost otherwise.”
Derek Thompson
Sales Manager, Horizon Auto Group (New Car Dealership), Auto Dealerships (New)
“We used to lose 20–30 after-hours calls every week—especially on Fridays and Saturdays when customers were checking in on new model availability. Now, Answrr answers every call, collects the customer’s name, phone, vehicle make/model, and even their preferred service date. It books the appointment in our service scheduler and sends a confirmation via SMS. We’ve seen a 52% increase in after-hours appointment conversions. It’s like having a full-time receptionist on staff—but without the payroll, benefits, or scheduling conflicts. Plus, it integrates with our CRM so we never lose a lead.”
Natalie Ramirez
Dealership Owner, Summit Motors (New Car Dealership), Auto Dealerships (New)
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—keep your existing phone number and brand identity.
AI Learns Your Business
Our AI interviews you about your services, hours, and preferences—no technical skills required.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and remembers every customer—just like your best employee.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is designed to handle both service department calls and sales inquiries with natural, human-like conversations. It can book service appointments, answer questions about vehicle availability, and route sales leads to your BDC team.
Ready to Transform Your Auto Dealerships (New) Business?
Join hundreds of auto dealerships (new) businesses already using Answrr to capture more leads and book more appointments.
Start Your Free 14-Day TrialNo credit card required for trial