Top 7 24/7 Answering Service for Hair Salons in 2026

Quo’s Sona AI agent is designed to handle calls for hair salons with a focus on seamless integration within the Quo business phone system. According to their website, Sona greets callers, answers common questions about services and pricing, and captures detailed messages directly within the Quo workspace. This integration eliminates the need to switch between platforms, allowing teams to view call summaries, transcripts, and messages instantly after each interaction. Sona is trained with your salon’s service menu, pricing, and policies, ensuring consistent and accurate responses every time. This is particularly valuable for salons with specialized services like balayage or bridal updos, where accuracy is key. The system also allows for customization of how Sona takes messages, asking follow-up questions like stylist preferences or appointment timing. According to Quo, Sona is designed to handle calls during and after business hours, providing consistent service without the need for human staff. The platform is also cost-effective, charging only $49 per month for 50 calls, with additional calls priced at $0.99 each. Calls lasting less than 15 seconds are not charged, which helps control costs from spam or accidental calls. For salons looking for a simple, integrated solution that works within their existing phone system, Quo offers a compelling option.

Smith.ai offers a hybrid AI and human-powered answering service that excels in lead qualification and complex call handling for hair salons. According to their website, the AI Receptionist handles calls 24/7, booking appointments, qualifying leads, and providing intelligent call analytics. The system is highly customizable, with prompts and instructions tailored specifically to your business. This allows salons to define their brand voice and ensure consistent messaging. Smith.ai’s advanced CRM integration supports over 7,000 business tools, including popular salon software, enabling real-time syncing of appointments and client data. The platform also offers optional human support for complex or sensitive calls, ensuring a seamless handoff. According to their case studies, businesses using Smith.ai report capturing leads that would have otherwise been lost to voicemail. The service is available with 24/7 coverage and bilingual support, which is beneficial for diverse clientele. For salons with high call volumes or those looking to capture more leads outside of business hours, Smith.ai provides a robust solution with a strong focus on data and analytics. The platform is particularly suited for businesses that need a high degree of customization and integration with their existing tech stack.

Map Communications provides a live receptionist service specifically tailored for salons and spas, focusing on professional, personalized call handling. According to their website, their virtual receptionists are trained to follow your customized scripts, ensuring a consistent brand voice and service experience. They handle a wide range of tasks, including booking appointments, answering service inquiries, taking messages, and promoting special offers. The service is available 24/7, ensuring no call goes unanswered, even during late-night hours or holidays. A key advantage highlighted by Map is their pay-per-minute pricing model, where you only pay for the time their receptionists actively spend on your calls. This is a significant benefit for salons with variable call volumes, as it prevents surprise bills and allows for budget control. The service is also available with bilingual support, which can be crucial for reaching a diverse customer base. According to their website, the receptionists are employee-owned, which they claim leads to higher employee satisfaction and better customer service. For salons that prioritize a warm, human touch and want a flexible, cost-controlled solution, Map Communications offers a reliable option.

Specialty Answering Service (SAS) offers a customizable virtual receptionist service with a focus on flexibility and control. According to their website, they provide live answering services with the ability to create custom call flows and scripts tailored to your salon’s needs. This allows for a personalized experience that reflects your brand’s unique personality. The service includes 24/7 availability, with receptionists who are trained to handle a variety of tasks, including appointment booking, service inquiries, and promotional support. SAS emphasizes their ability to adapt to different business sizes and needs, from independent stylists to large chains. Their pricing is transparent, with a starting rate of $39/month, and they offer a free trial. According to their website, they also provide a mobile app for managing calls and messages, which is a valuable feature for busy salon owners. The service is available with bilingual support, and they claim to offer excellent customer service and support. For salons that want a reliable, customizable service with a low entry point and strong support, SAS presents a compelling option.

LiveAnswer provides a straightforward, per-minute pricing model for a 24/7 answering service with multi-channel support. According to their website, their service is ideal for small businesses seeking affordable, professional phone support without long-term commitments. They offer four plans with increasing minutes and lower per-minute rates for higher volume, making it cost-effective for businesses with predictable call patterns. The service includes multi-channel support, allowing businesses to manage calls, emails, texts, and live chat from a single platform. Their mobile app enables easy call management, and they offer email message delivery daily. For hair salons, this means a single point of contact for all client communications. The platform is known for its transparent pricing, with a one-time $50 setup fee. However, users should be aware of additional fees for selected holidays and call transfers. According to their website, they aim to provide a flexible, scalable solution that grows with your business. For salons that want a simple, no-frills service with clear pricing and multi-channel capabilities, LiveAnswer offers a practical choice.

ReceptionHQ offers a 24/7 live answering service with a focus on affordability and clear pricing. According to their website, they have been answering calls since 2003 and serve over 25,000 businesses. Their service includes US-based receptionists who are trained to represent your business authentically. They offer custom greetings, scripted responses, and the ability to manage appointments and calendars. A key feature highlighted is their low pricing structure, with calls under 5 seconds and telemarketing calls costing nothing. This helps businesses control costs from short or spam calls. They also offer a 7-day free trial, allowing businesses to test the service risk-free. According to their website, their receptionists respond to calls in an average of 10 seconds, which is critical for maintaining a professional image. The service is available with bilingual support and offers a voicemail-to-email service to catch all communications. For salons that want a reliable, established provider with a strong track record and a free trial, ReceptionHQ presents a solid option.